New Jersey-based CME Online Sales has smart software that will help your customers to contact you – using their preferred method. It will even pick the ideal time to ask if they want to call or text you.
All generations are now carrying smartphones and customers are most comfortable accessing the internet from their mobile devices. Sending and receiving messages has become the preferred method of daily communication.
According to several studies, it’s easier to engage smartphone users with text messages than other mobile marketing channels, including email and social media. Not surprising when it is so easy to set up phones to send alerts or push notifications when a new text message is received. And, since text messages are commonly the start or continuation of a conversation, they are read almost instantly.
For years, businesses from across sectors have been relying on text messages with amazing results. You can easily communicate with customers and market new products and services. Options like two-way texting, chat-to-text, and click-to-call can easily connect you with clients. Now is the right time for your business to explore new text-call-chat technology options for your services.
Click on https://www.cmeonlinesalesllc.io to find out how we can help you take advantage of the latest technology.
Business Texting Use Cases for Insurance
You might think that traditional modes of communication are still effective, but you’d be wrong. Smart business owners are turning to text messaging to connect with customers on a platform that is widely ignored – OUR PHONES. Customers love having different contact options. When you use their preferred method of communication, you will find that they are way more responsive. You will love it.
While you may have your own app that customers can download, consumers respond better to conversational two-way messages. Most prefer to use the native texting app on their device for short, direct messages. These include reminders, notifications for billing, tracking claims, and setting appointments.
Improved Customer Support
When your customers have questions they shouldn’t have to wait on hold or schedule a phone call to get an answer. By making use of click-to-call and two-way text messaging, you can provide faster customer support with direct and immediate communication right on people’s smartphones. It’s quicker than ever to securely collect documents and photos from your clients. You can even send quotes, insurance cards, and more to your customers to increase their satisfaction and improve retention.
AGENT: Can you send more images of your broken headlights?
CHRIS: That storm last night caused a leak in the roof. What is the deductible on my home insurance policy?
Faster Claims & Smoother Acquisition
When customers can text your business number, every part of your business can move faster. Set and send reminders for appointments, collect images for claims, review documents, and set automated payment and policy deadline notifications by phone. It works even if your company uses landline phones for customer calls.
AGENT: Hi! Just a reminder that your new policy is now in your email inbox. If you could please sign and send it back we will be all set.
AGENT: Happy Birthday, Jessica!
JESSICA: Thank you… does my car policy go down now that I turned 30?
Lead Conversion and Relationship Development
Every customer has their own preferences about how they’d like to contact you – it could be through traditional phone calls or direct messages – letting them choose their own method will improve your conversion rate. Direct messages make it easier than ever to reach out to existing customers at predetermined times. Send them a birthday message, wish them happy holidays, or contact them when it’s time for policy renewal. All of these situations will help to build a better relationship between you and your clients.
Start Texting Your Customers Today
With our multi-channel communication widget, your customers can connect with text messages and an instant callback. You can capture and convert leads with the online chat features. Your customers will be required to enter their mobile number and question to proceed to a text conversation. With the callback option, your visitors can connect with your agents within 14 seconds during the hours you set.
Streamline processes, improve customer service, and increase sales – sound good? We can help you do that. With our two-way text messaging and instant callback software, you can engage and service customers more efficiently.