If you’re looking for ways to improve collaboration between your field service technicians, then you should consider remote visual guidance software. Blumberg Advisory Group has released a new guide that gives you the key features, benefits, and use cases of this emerging technology.
You may have heard that remote visual guidance (RVG) software is being increasingly adopted due to various trends shaping business operations, like the rise of remote work, the growing need for outstanding customer experiences, and autonomous guidance for customers and technicians.
If you want to see how this technology could benefit your company, check out Blumberg Advisory Group’s new buyer’s guide to enterprise-level RVG software at https://www.blumbergadvisor.com/remote-visual-guidance-software
In this new whitepaper, you'll learn about the trends that have informed the evolution of augmented reality (AR) technology into RVG applications. From its early use in popular consumer applications such as gaming and entertainment, AR has since been integrated with RVG software. With this recent development, companies like yours now have a means of conducting remote, real-time visual troubleshooting and instruction between experts and technicians, between employees and customers, and between other stakeholders.
Blumberg Advisory Group’s 2024 buyer’s guide on RVG technology details the ways it can be leveraged in areas like field service, customer support, equipment inspections and reviews, and industrial equipment service. RVG will enhance guidance and collaboration between your field service teams, technicians, agents, and customers, allowing them to:
With the enterprise AR applications market expected to reach $94.41 billion by 2028, companies are increasingly recognizing RVG’s value in terms of greater productivity, improved customer experiences, and more efficient operations. Blumberg Advisory Group’s guide helps you take advantage of this trend by educating you about RVG’s key features and benefits, so you can choose the best application for your needs.
You'll find over a dozen promising features of RVG detailed in the guide. Its AR annotation feature, for example, allows your experts to remotely provide real-time guidance and support to your field technicians. RVG also offers you frictionless access, thanks to its compatibility with multiple platforms, and its in-call chat and episode messaging features facilitate real-time communication between your stakeholders.
You'll also learn about three sets of RVG benefits: high-speed problem resolution, frictionless enterprise experiences, and high-value acceleration and analytics. These benefits will allow your business to rapidly solve workflow kinks, reduce your downtime, provide intuitive user experiences, accelerate your value creation, and make data-driven decisions.
Statistics gathered from over 100 use cases confirm RVG’s promise, according to the document. Compared to alternatives, it has shown a 40% reduction in cost and effort, 30% better customer satisfaction, and 20% improvement across customer care episodes.
“As technology continues to evolve, Remote Visual Guidance will play a pivotal role in shaping the future of business,” the guide concludes. “We encourage organizations to explore further and engage with RVG providers to harness the full potential of these platforms.”
Blumberg Advisory Group is a leading research and consulting firm for the field service and reverse logistics industry that is dedicated to helping companies optimize their services for revenue growth. They do this by identifying critical industry trends and positioning clients to best take advantage of the opportunities offered by these trends.
RVG software is no exception, and Blumberg Advisory Group's latest buyer's guide on this emerging tech aims to deliver companies like yours the information you need to make informed decisions that best suit your business's unique goals and needs.
Access the new guide at https://www.blumbergadvisor.com/remote-visual-guidance-software
