Boston Movers Earn Allied Top Agent Award in 2021 For Outstanding Customer Service

Feb 27, 2022

Boston Movers, Marathon Moving of was awarded as Allied Van Lines 2021 Agent of the Year

Boston Movers Earn Allied Top Agent Award in 2021 For Outstanding Customer Service

Marathon Moving Co., one of the more dependable moving and storage providers based in Massachusetts, together with its sister company, Ray the Mover in Manchester, New Hampshire, was hailed as Allied Van Lines 2021 Agent of the Year Award.

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This honor is granted to the agent of Allied Van Lines that provides exceptional customer service and demonstrates its sustained breakthrough in different areas of the moving business. For more than two decades, Marathon Moving has proven its unbroken commitment in upholding quality and customer satisfaction. As agent for Allied Van Lines, Marathon has efficiently met its clients’ requirements for interstate and international moves attaining a 97 percent customer satisfaction rate in the process.

Paul Nelson, who established this company with his wife, Gail attributes their success to Marathon’s vision of providing 100% unprecedented service to all its customers. “We do not compromise quality and see to it that we give the best value to our clients. That is why more than 90 percent of those who avail of our services are either repeat customers or referrals,” he said.

Nominees for this prestigious award must have garnered very high ratings for quality and customer satisfaction as well as unblemished safety record. At the same time, they must show a substantial increase in hauling and booking year-on-year. Marathon was able to pass these criteria in terms of booking and hauling growth, exceptional quality, excellent booking quality scores, outstanding CSA (Compliance, Safety, Accountability) performance, peak hauling recognition and cargo claims performance.

Aside from this new award, Marathon also won the 2004-2020 Super Service Award from Angie’s List, the BBB Gold Seal for Excellence, and Best of Boston Movers by Boston Home Magazine. So far, Marathon Moving has completed over 40,000 moves of different shapes and sizes. It completes 2,000 moves every year with 90 percent coming from previous clients or new referrals.

Within a short period, the company has flourished hiring more people to boost its team of moving and storage specialists with providing outstanding service as the organization’s slogan. Marathon invested more on its workforce instead of advertising knowing that employee productivity and performance leads to higher revenues and success.

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