TTEC Implements New AI-Powered Training For BPO Customer Service Employees

TTEC in the Philippines is growing and as they take on significant new numbers of staff—including foreigners from countries worldwide—they have implemented a new advanced training regime that uses smart training methods like AI-powered training via their new E-Learning Innovation Lab, one of the first of its kind in the country.

More information is available at https://www.ttecjobs.com/en/jobs-in-the-philippines-for-foreigners-vacancies-and-requirements

TTEC knows that effective onboarding and training is one of the most singular ways in which a company can improve their staff retention. However, it is also one of the factors that most companies around the world struggle with, with only around one-third doing this essential work genuinely well, according to LinkedIn.

As such, the BPO’s new E-Learning Innovation Lab is designed to leverage unique new technologies and innovative learning methods to enhance the training and performance of their team, especially their customer service associates, who form the bulk of their workforce. Some of these unique tools include their new, award-winning RealSkill solution, which uses AI to simulate real-world scenarios and provide real-time feedback and coaching, leading to faster learning and improved performance.

With the Philippines’ economy continuing to grow—having recorded an average of 6% growth for the last fifteen years—and outpacing many of its regional competitors, TTEC knows that the country is increasingly popular among expats and immigrants from across the world.

However, the challenge is thus for BPOs like theirs to bring these diverse teams together, and to provide onboarding and ongoing training that is not only meaningful, targeted and effective but that is able to overcome language barriers, cultural differences and highly varied work and education backgrounds.

This is also the goal of their new adaptive, flexible, AI-empowered E-Learning Innovation Lab, which serves as a dedicated space in which local and foreign employees alike can take their first supported steps at TTEC.

As TTEC watches sectors they specialize in grow in the country, like customer service, sales, and technical support—with sectors like IT, engineering and digital marketing also booming—especially among foreigners, they believe their new e-learning lab can provide a model for other BPOs and international organizations in the country. As such, they welcome inquiries from other companies about their new E-Learning Innovation Lab as well as their RealSkill AI bot.

For more information, visit https://www.ttecjobs.com/