Ready to take the next step in your customer service career? Here’s what top employers are really looking for—and what you should expect in return.
If you’re an early-career customer service professional with at least one year of experience, and you speak both English and Spanish fluently, now is a great time to explore new opportunities in the field. Many companies are eager to welcome customer- and team-oriented individuals to their growing teams.
That’s what national customer service experts like TTEC are now advising.
While customer service roles can be found in small towns and large cities alike, the best employers often stand out for their commitment to their employees and their workplace culture.
Employers are generally seeking team players who are excited by the prospect of working at a company that really values its people. Alongside this genuine desire to be part of a team and some experience in customer service, companies typically look for candidates with top communication skills, computer proficiency, good retention for product knowledge and an innate curiosity and desire to improve.
For bilingual roles, fluency in both English and Spanish is often required, especially for customer-facing positions that serve diverse populations.
Beyond what you seek in a job, consider what you should expect from an employer—because the right role isn’t just about a paycheck, it’s about supporting your growth. A great workplace is one that is welcoming, dynamic, and inclusive, and that offers a clear focus on both personal and professional development.
Many top employers promote from within and provide a host of up-skilling and training opportunities, whether through in-house accredited courses or tuition reimbursement for external study. If you’re balancing work, education, and family life, these kinds of benefits can make all the difference.
Depending on the employer, you might also be able to secure above-average wages, achievable bonuses, and additional perks for both you and your family. These extras can significantly enhance your work/life balance and overall satisfaction.
While many people commute long distances for customer service roles, it’s also worth exploring local opportunities that offer the same quality of employment closer to home. A shorter commute means more flexibility... and more time for yourself!
Thankfully, big customer service companies like TTEC have branches across the country, and an interest in helping all job seekers find the right direction for their career.
