Small Business Healthcare Costs: Employee Telehealth Plan Comparison Guide

Nov 9, 2025

Small businesses are paying $8,951 annually for single health insurance coverage, but there’s a surprising alternative that could save $300-$1,500 per incident while earning 74% employee satisfaction. The math might shock you.

Key Takeaways

  • Small businesses: face an average of $8,951 annually for single health insurance coverage, with costs rising 7% year-over-year, though projected increases for 2026 may reach 11%
  • Telehealth services: can provide cost savings ranging from $40-$186 per visit, with emergency room visit prevention saving $300-$1,500 per incident
  • Employee satisfaction: with telehealth services reaches impressive levels, with 74% of small business owners and decision-makers agreeing that virtual care makes healthcare more accessible and affordable
  • Alternative health: Benefit options like telehealth plans can provide predictable budgeting while improving employee satisfaction and productivity

Small business owners constantly wrestle with rising healthcare costs while trying to attract and retain quality employees. The traditional approach of group health insurance has become increasingly expensive, forcing many entrepreneurs to examine innovative alternatives that deliver value without breaking the bank.

Group Health Insurance Premiums Hit $8,951 Annually for Single Coverage

Group health insurance premiums reached a staggering average of $8,951 per year for single coverage in 2024, translating to roughly $746 monthly. Family coverage costs have soared even higher, averaging $25,572 annually or about $2,131 per month. These figures represent a 7% increase over the previous year, significantly outpacing both inflation and wage growth. However, projected increases for 2026 may reach 11% among small group insurers.

Small businesses bear a disproportionate burden in this healthcare cost crisis. Unlike large corporations that benefit from expansive risk pools and negotiating power, smaller companies face higher per-employee costs due to limited bargaining leverage and administrative overhead. These costs can vary based on factors such as location, industry, and plan type. Providers like DMV Smart Savings Hub by Allutional offer small businesses an innovative approach to managing healthcare costs through telehealth solutions that can supplement or even replace traditional insurance models.

The financial strain extends beyond premium costs. Health insurance premiums now comprise a larger share of total compensation costs for businesses with lower revenues, creating a challenging cycle where the companies that can least afford healthcare benefits face the highest relative costs.

How Telehealth Can Reduce Healthcare Expenses

1. Emergency Room Visit Savings of $300-$1,500 Per Incident

Telehealth services excel at preventing costly emergency room visits, which represent one of the most expensive aspects of traditional healthcare. Research from Jefferson Health System shows that each avoided emergency room visit saves between $300 and $1,500, making telehealth an incredibly effective cost-containment strategy. Virtual consultations allow employees to address minor health concerns before they escalate into serious conditions requiring emergency intervention.

The immediate accessibility of telehealth services means employees can connect with healthcare providers within minutes rather than hours or days. This rapid response capability prevents minor issues like infections, rashes, or minor injuries from developing into complications that would typically result in expensive emergency room visits.

2. Time Savings Through Virtual Care Delivery

Time represents a hidden cost in traditional healthcare delivery that telehealth effectively addresses. Virtual care helps save significant time for both business decision-makers and employees. These time savings translate directly into reduced administrative burden and improved productivity.

Traditional healthcare appointments require employees to leave work, travel to medical facilities, wait in offices, and return to work - often consuming half a day or more. Telehealth consultations typically last 15-30 minutes and can be conducted from any location with internet access, dramatically reducing time away from productive work activities.

3. Productivity Gains Through Reduced Absenteeism

Telehealth services contribute to measurable productivity improvements by reducing employee absenteeism. The flexibility and convenience of virtual care enable employees to address health concerns without taking full sick days, maintaining workflow continuity while ensuring proper medical attention.

The multi-channel approach of telehealth - offering phone, online, and mobile app consultations - improves work-life balance by allowing employees to manage their health proactively. This accessibility leads to better preventive care, early intervention for health issues, and ultimately, a healthier, more productive workforce.

Small Business Health Insurance Costs and Challenges

Why Small Businesses Pay Higher Per-Employee Costs

Small businesses face structural disadvantages in the health insurance marketplace that drive up per-employee costs. The primary factor is the smaller risk pool - with fewer employees to spread healthcare costs across, small businesses experience greater variability in claims and higher administrative fees relative to coverage provided.

Insurance carriers view small groups as higher-risk ventures due to their limited ability to absorb unexpected healthcare costs. This perception results in higher premiums and less favorable terms compared to large group plans. Additionally, small businesses lack the dedicated HR resources to navigate complex insurance negotiations effectively, often accepting less competitive rates.

Premium Factors: Age, Location, and Plan Type Impact

Several key factors determine small business health insurance premiums, with employee demographics playing a crucial role. Age represents the most significant variable, as older employees typically generate higher healthcare costs and correspondingly higher premiums. Geographic location also substantially impacts costs, with rating areas determining base premium levels across different regions.

Plan type selection directly affects both premiums and out-of-pocket expenses. Bronze plans offer lower premiums but higher deductibles, while platinum plans provide extensive coverage at premium prices. Network types - HMO, PPO, EPO, and POS - each carry different cost structures and provider access limitations that impact overall healthcare expenses.

Telehealth vs Traditional Insurance: Cost Comparison

Direct Cost Savings: Variable Per Telehealth Visit

Telehealth delivers immediate, measurable cost savings compared to traditional healthcare visits. Studies show varying savings amounts, with some research indicating telehealth visits cost between $40 and $50, while in-person visits cost more than double that, averaging around $176. A JAMA Network Open study found savings of $147-$186 per telehealth consultation compared to in-person medical appointments. These savings result from eliminated travel costs, reduced facility overhead, and streamlined service delivery models.

The cost-effectiveness becomes even more pronounced when considering the total cost of care. Traditional medical visits often involve copayments, transportation expenses, and lost wages from time away from work. Telehealth eliminates most of these ancillary costs while providing equivalent clinical outcomes for appropriate conditions.

Employee Satisfaction: 74% Find Virtual Care More Accessible

Employee satisfaction with telehealth services reaches impressive levels, with 74% of small business owners and decision-makers agreeing that virtual care makes healthcare more accessible and affordable for everyone. This high satisfaction rate indicates strong employee acceptance and utilization of telehealth benefits.

The accessibility advantage of telehealth extends beyond convenience to address real barriers in traditional healthcare. Rural employees, those with transportation challenges, or workers with inflexible schedules find virtual care particularly valuable. This improved accessibility leads to better health outcomes and higher employee retention.

Implementation Considerations for Small Businesses

Implementing telehealth services requires careful planning and involves several key steps. Small businesses must ensure adequate technology infrastructure, employee training, and clear policies governing telehealth usage. The setup process typically involves selecting a telehealth provider, establishing user accounts, and communicating benefits to employees.

Integration with existing health benefits requires coordination to avoid conflicts with insurance coverage or premium tax credits. Small businesses should evaluate whether telehealth serves as a supplement to traditional insurance or as a standalone healthcare solution, depending on their budget constraints and employee needs.

Alternative Health Benefit Options for Small Employers

Health Reimbursement Arrangements (HRAs)

Health Reimbursement Arrangements offer small businesses a flexible alternative to traditional group insurance plans. HRAs allow employers to reimburse employees tax-free for medical expenses and individual insurance premiums, providing predictable budgeting while giving employees choice in their healthcare coverage.

Two primary HRA types serve small businesses: Qualified Small Employer HRAs (QSEHRA) for companies with fewer than 50 employees, and Individual Coverage HRAs (ICHRA) for businesses of any size. QSEHRAs have contribution limits, while ICHRAs do not. These arrangements eliminate participation rate requirements and allow employers to retain unused funds, creating significant cost control advantages over traditional group plans.

Group Plans vs Individual Coverage Options

Small businesses can choose between group coverage and individual coverage strategies, each offering distinct advantages. Group plans provide the traditional employer-sponsored model with shared premiums and standardized benefits, while individual coverage allows employees to select personal insurance plans that best meet their specific needs.

Individual coverage options, when paired with HRAs, often provide superior plan choices and portability. Employees can maintain their selected insurance when changing jobs, and families can access plans better suited to their specific healthcare requirements rather than accepting a one-size-fits-all group plan.

Professional Employer Organizations (PEOs)

Professional Employer Organizations provide small businesses access to larger group insurance pools by combining multiple small companies into a single, larger risk group. This approach can reduce per-employee costs and provide access to benefits typically available only to large corporations.

PEOs handle administrative responsibilities including payroll, HR functions, and benefits administration, allowing small business owners to focus on core business activities. However, businesses must evaluate the cost of PEO services against potential savings and consider the loss of direct control over employee benefits and HR policies.

Telehealth Offers Small Businesses a Cost-Effective Healthcare Solution

Telehealth represents a paradigm shift in small business healthcare strategy, offering immediate cost savings, improved accessibility, and improved employee satisfaction. The combination of direct savings, prevented emergency visits, and productivity gains creates a compelling business case for telehealth adoption.

Small businesses implementing telehealth solutions can expect reduced healthcare costs, improved employee health outcomes, and simplified benefits administration. The predictable pricing structure of telehealth services allows for accurate budgeting while providing employees with immediate access to quality healthcare providers.

The evidence strongly supports telehealth as a viable alternative or supplement to traditional health insurance for small businesses. With 74% of decision-makers finding virtual care more accessible and measurable cost savings per visit, telehealth addresses the dual challenge of cost containment and employee satisfaction that defines small business healthcare decisions.

For small businesses seeking innovative healthcare solutions that balance cost control with employee wellness, DMV Smart Savings Hub by Allutional provides healthcare insurance services designed specifically for growing companies.


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