Find out how AI-enabled visual assistance software can help you improve your product return statistics and drive revenue growth in the consumer electronics industry. Read the latest report from the Blumberg Advisory Group to lift the curse of reverse logistics.
If you're concerned about the loss of revenue due to customer returns, read the new white paper from Blumberg Advisory Group and find out how new technologies can help drive your bottom line right to the top!
While advances in research and development have seen consumer spending on user technologies increase year on year, rising sales figures also mean a higher proportion of customer returns. In light of this, the market analysis and business strategy consultancy has announced the release of a new paper that explores ways to reduce the number of returned products.
The Blumberg Advisory Group has launched 'Product Returns Avoidance: Strategies for Reducing Product Returns in the Computer and Consumer Electronics Industry. The report is part of the agency's expertly curated collection of informational articles and guidance for modern businesses.
Increase your revenue while improving your customers' experience. Find out how in the Blumberg Advisory Group's latest guide. More details at https://www.blumbergadvisor.com/product-returns-avoidance
The new study, sponsored by visual assistance software vendor Tech See, is authored by company CEO Michael Blumberg and offers readers insights into a range of consumer and industry-led trends that shape the current market. You can access the white paper for free through the Blumberg Advisory Group website.
The ever-growing e-commerce sector has seen refunds and returns policies become the standard for online transactions with many consumers only doing business with companies and brands that offer such terms. While the electronics industry has one of the lowest return rates – around 3 to 15% of purchases – unwanted goods cost retailers just like you millions of dollars every year.
The study points out that customer frustration during the set-up phase of tech products accounts for a large proportion of purchases sent back to the retailer. You can learn of several approaches to reducing these statistics. These include restocking fees – to discourage pre-planned returns; and a more comprehensive sales process – ensuring customer satisfaction throughout the selection and purchase cycle.
Other helpful tips include ensuring that instruction manuals are of the highest standard, preempting customer set-up issues. Analytics can also be used to identify patterns in your return statistics, often highlighting design flaws that you can act upon to improve product standards.
The Blumberg report also discusses how emerging AI technology can help your company deal with customer issues, harnessing visual assistance software to troubleshoot problems with orders. The same technology also facilitates swift product registration for faster warranty verification and DOA validation of damaged goods.
About Blumberg Advisory Group
The company is led by experienced growth catalyst consultant and reverse logistics specialist Michael Blumberg. The Blumberg Advisory Group has been serving the needs of the digital business community since 2004.
A spokesperson says, “We strongly advise manufacturers and retailers to consider deploying visual assistance technology as part of the customer service tool kit and returns avoidance strategy.”
With the launch of its latest white paper, the Blumberg Advisory Group continues to serve the e-commerce sector with insightful analysis and actionable growth strategies.
Integrate state-of-the-art technology into your customers' experience. Find out more here: https://www.blumbergadvisor.com/product-returns-avoidance
If you're a tech whizz but struggle with the business side of consumer electronics, the Blumberg Advisory Group is here to help. Read the new guide to using visual assistance to reduce product returns now!
