Achieving near-perfect customer satisfaction levels is more difficult in creative fields, such as brand development, which makes it all the more impressive that London : Los Angeles has an A+ rating from the BBB.
London : Los Angeles is one of the world’s leading brand development agencies, something that’s reflected in the agency’s A+ rating with the Better Business Bureau. When you work with the team, you’re gaining a collaborative partner, which is why they have such high customer satisfaction ratings.
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London : Los Angeles (LO:LA) now holds an A+ rating with the Better Business Bureau, which equates to a customer satisfaction rating of at least 97 out of 100 in the platform’s scoring matrix. The firm states that the recent update reflects its unique approach to client engagement in the highly competitive branding and marketing sector.
Up to 13 separate factors are considered in the Better Business Bureau’s rating system, including the volume of customer complaints, your actions to address those complaints, transparency, and the amount of time your company has been operating. An A+ rating is the highest score that can be achieved and is reserved only for those businesses that have an almost impeccable customer satisfaction record.
London : Los Angeles points out that brand development and marketing is a creative field, making it even more difficult to achieve such high satisfaction levels. The firm attributes its strong record to a unique approach, focused on establishing a truly collaborative relationship that values your input and ideas.
“We have long held the belief that our clients keep coming back because of our straightforward and honest approach, and the A+ rating with Better Business Bureau only confirms that,” a company representative explained. “Of course, we still think we can do better. We are obsessed with creating effective marketing campaigns, always staying ahead of the curve and ready to meet any challenge.”
In addition to the BBB rating, LO:LA has been the recipient of several other high-profile awards in recent months. The agency received two gold, two silver, and one bronze medal at last year’s Transform Awards, and was also identified as the Top Brand Management Agency by MarTech Outlook.
With offices in El Segundo, California, and Mayfair, London, LO:LA has a truly international presence in the global brand development sector. Some of the agency’s current and former clients include L'Oréal, SCE Credit Union, Lazy Dog, Cycle Gear, and Daou Vineyards and Winery.
“The team at LO:LA has an uncanny ability to peel away the layers of ordinary thinking to find the nugget of truth that will excite our target audience,” one client recently stated. “Working with them has been an extraordinary experience.”
Check out https://www.thelolaagency.com/post/lo-la-receives-bbb-a-rating so you can learn more.
