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Customer Service Jobs In Mexico City: Is This Your Ticket To Career Growth?

Jun 17, 2025

As Mexico City becomes a new global hub for customer service, some of the world’s biggest BPOs are seeking English and Spanish-speaking customer service representatives. If you’re in the sector, now is the time to look for a new job.

If you’re looking for an industry with guaranteed growth, good salaries and the opportunity to help people each and every day, customer service is one of Mexico City’s biggest up-and-comers.

Lots of BPOs, like TTEC, are on the lookout for bilingual customer service representatives who speak both Spanish and English.

Why A Customer Service Career Is A Great Choice

While the way customer service looks may change, it is an essential industry, and in a moment of rapid global transformation, especially in the wake of AI innovations, convivial, competent and communicative customer service agents are actually more irreplaceable than ever.

That’s why, while some other industries are facing challenges, and while tools like chatbots are becoming more ubiquitous, customer service is proving itself to be one of the most desired and stable careers in Mexico. As the latest figures from Grand View Research showcased, the Mexican contact center service market is tipped to grow at a CAGR of 19% in the next five years.

More specifically, the latest figures show that customer experience business process outsourcing (BPO) is tipped to grow annually at an additional 9.5% in the years up to 2030.

Go For A Job That Offers Genuine Growth Opportunities

For these reasons, BPOs like TTEC wholeheartedly endorse customer service if you’re a recent graduate or early career professional, and you are looking for assured growth in the next 5+ years.

To make sure you can capitalize on this growth, you should look for a company that is both constantly expanding and focused on the personal and professional development of their employees. This will probably look like comprehensive onboarding programs, ongoing training and internal progression—all of which will be your ticket to swift career advancement.

Another good thing to look for is an international BPO with a large presence not only in Mexico, but across the Americas and worldwide, like TTEC. These companies can typically offer their bilingual customer service representative positions a more generous and highly competitive salary scaled to your skills, qualifications and experience.

Plus, you should keep your eye out for other benefits, like on-site medical services, paid insurance, restaurant vouchers, tuition reimbursement, and more.

Go Where You Will Be Valued As An Individual

For BPOs that specialize in customer service and customer experience, their customer service team is typically the backbone of everything they do, and are highly valued employees.

So, What Do You Need To Get Hired?

If you want to dive into the growing customer service sector in Mexico city, you will most likely need advanced English and Spanish-speaking skills, at least one year’s experience in customer service, good computer skills, a multitasking ability, a can-do attitude and a desire to really be part of your new company’s team and community.

If you need more advice, or some tips on how to get noticed, TTEC has lots of good ‘how-to’ pages for job seekers.  

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