Bilingual Support Roles At BPOs In Mexico City: Why A New Career Is Calling

Have you got a passion for helping others and a desire to be part of a team that is working together for a common goal? If so, you should take the leap into support roles if you haven’t already!

How To Join The Tech & Customer Support Boom

If you’re a job seeker, the good news is, now is a great time to be looking for an exciting new role as the tech support and customer service industries have experienced a huge upturn in Mexico this year.

As ALCOR recently reported, Mexico’s IT market value is now in excess of $17.3 billion, with Mexico City itself claiming the title of LATAM’s number one market for digital talent.

While breaking in to this sector is not always easy, as some BPOs and international companies in this space only recruit for highly experienced talent, others, like TTEC, are only too happy to give early-career professionals—that is, people like you with just one or two years of experience in your field—the chance to capitalize on this growth and on Mexico City’s status as one of the world’s most dynamic emerging tech hubs.

So when you’re job hunting, make sure to check that the roles you are looking at are open to younger candidates who are seeking to propel their career.

Why An On-Site Role Is Worth It

While a lot of people have been embracing remote work, new research has shown that an on-site role could actually give you the edge in the long term, and a lot of BPOs in Mexico City are now embracing it.

This is because if you work on-site, you can take advantage of more expansive onboarding and training programs, as well as ongoing guidance and career mentoring. Plus, you’ll get a chance to be actually ‘seen’ by your team leads and management—creating more opportunities for fast-tracked career progression.

TTEC, for one, believes that this on-site culture is essential to the personal and professional development of their employees, both as individuals and as a collective thriving community. They have seen that, especially in quickly revolutionizing sectors like tech support and customer support, teams can grow immensely by sharing their experiences, and that you, as an individual, will feel more valued and supported at work each and every day.

What Does Your Future Look Like At A Big BPO?

In addition to a vibrant and inclusive culture, another reason a job in tech or customer support at a BPO is a great next step for your career is because these international companies can typically offer you a more generous salary.

Plus, they often deliver on perks like performance bonuses, generous leave allowances, an on-site medical service, life insurance, restaurant vouchers, tuition reimbursements, internationally recognized training certificates, and more.

If you’d like to find out more about what the future of tech and customer support looks like in Mexico City—and what your future could look like too—TTEC is happy to help.