4 Essential IT Skills To Empower Your Team & Improve Productivity In 2024

May 30, 2024

Employee upskilling is a critical priority for organizations in 2024. While a new app or technology may seem overwhelming for your employees, the right training will help them see it as a friend, not a foe.

When it comes to technical skills, certain systems and processes may be intimidating for many of your team members, especially for new hires and older employees. At the same time, with software and hardware constantly being upgraded, and AI and other tools invading all business processes, it would be wise to help your team keep up, for the sake of working smarter, not harder.

The results of a recent Masterplan survey revealed that 68% of managers and HR staff are concerned that their workforce is poorly or only moderately prepared for future challenges, with this figure significantly higher (78%) for large companies with more than 2000 employees. The top three reasons for this are lack of time, lack of understanding of future-relevant skills, and – you won’t believe it! – lack of resources. While you probably can’t do much about number 3, the first two can be addressed with efficient training that is tailored to the needs of your team, or a particular employee.

So, if you’ve already secured the budget for upskilling, reskilling, and addressing skill gaps, it’s time to decide which way to go. While there are many specific technical skills that vary based on industry, department, and even individual roles, there are essential ones that would be beneficial in most fields. Tech Training 360, an IT training company, explains what they are - read on to find out!

Microsoft Office

Have you noticed that one of your accounting interns is using a calculator to add up figures from an Excel spreadsheet? Do you regularly see typos in Word docs? Is your sales staff still designing PowerPoint slideshows the same way they did in 2015? It’s time to do something about it. By investing in Microsoft Office training, you’ll help your team members learn all the functions of the software that they never even knew they needed, but which they won’t be able to live without once the training is over. And you’ll benefit from stunning dynamic presentations, perfectly formatted docs, and spreadsheets that do most of the work for you.

Data Analysis

Good data analysis skills will give your team a leg up in almost any field. By digging into data and uncovering insights, they will be able to find answers to business questions and make better decisions. Depending on how tech-savvy your employees are and the specific needs of your company, you can choose a course in Microsoft SQL, Google Analytics, or even Microsoft Excel.


You may not like this but it’s true: your employees are the weakest link in your company’s security system. Awareness and prevention training will prevent them from becoming the victims of common attacks like phishing and social engineering. Keep them informed about the latest threats and help them understand their roles in protecting sensitive data, and you’ll keep your assets safe and your business reputation spotless.

Artificial Intelligence

You were expecting this one, weren’t you? AI is transforming jobs across industries, and people have two options – either learn to use it and prepare for the future of work, or just sit there and wait until it replaces them. There are several aspects to AI skills. In addition to understanding AI capabilities, learning efficient prompt engineering, and getting familiar with specific tools for improving productivity, it’s important to use this technology responsibly, check the accuracy of the output, and protect sensitive data.

Whichever course or training program you choose, it’s important that you and your employees play on the same team. Go easy on them, and help them understand how the new skill or app will make their work (and life) easier, not harder.

This content is provided in partnership with Tech Training 360 and is intended for informational purposes only. The views, opinions, and advice expressed in this article are solely those of Tech Training 360 and do not necessarily reflect the views or policies of any other individual, organization, or entity.

Web Analytics